1.1 Telephone
 
1.2 Email
 
1.3 Bank holidays
 
 
 
 
 
2.1 How to shop on jilsander.com
 
2.2 Checkout
 
2.3 Cancel or change an order
 
2.4 My order has been declined
 
2.5 Pre-orders
 
2.6 Find in store
 
2.7 Reserve in store
 
2.8 Product price
 
2.9 Gift option
 
2.10 Packaging
 
 
 
 
3.1 Advantages of creating a Jil Sander account
 
3.2 Changing your account details
 
3.3 How to create an account
 
3.4 How to delete an account
 
3.5 The European GDPR regulation
 
 
 
 
4.1 Payment methods
 
4.2 Payment charges
 
4.3 Refunds
 
 
 
 
5.1 Shipping times and costs
 
5.2 Where we ship to
 
5.3 In-store delivery and returns
 
5.4 Shipping to multiple addresses
 
5.5 Shipping to P.O. boxes or general delivery
 
5.6 Signature on delivery
 
5.7 How to track your shipment
 
5.8 Choose delivery date
 
5.9 Returns and exchanges
 
5.10 Returns and exchanges form
 
5.11 Returns and exchanges acceptance
 
5.12 Brexit
 
5.13 Orders over $2400
 
 
 
 
6.1 How to select your size
 
6.2 Product sizing
 
6.3 Authenticity and counterfeiting
 
6.4 Care and repair
 
6.5 Fragrances
 
 
 
 
7.1 Authorised online retailers