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Returns and exchanges

You can request a return or exchange for one or more products by completing this return form within 14 days of the date you received your parcel.

Make sure that the items are in the same condition in which you have received them with the identification tag and seal intact.

Enter the order number relating to the products you want to return.

  • 5.1 Returns and exchanges

    1. Make sure the items are in the same condition as you received them, with all the tags and security seals untouched and attached. Boxes, dust bags and other packaging must be returned with the items.

    2. Complete the return request form in the orders and returns section of ​​your account, or in the customer service section of the website, to activate the return and refund or exchange process. You will receive an email confirmation.

    3. Put the items that you want to return or exchange in a box, preferably the original one, and make sure that it is properly sealed.

    4. Arrange your parcel collection or drop off with the courier using the pre-printed return label in the package.

    5. You can check the status of your return at any time in the customer service section under order status, or in the orders and returns section of your account.

    6. Your refund will be issued as soon as the return has been received and checked by our warehouse. You will receive an e-mail after the return is accepted and the refund is confirmed. We kindly remind you that the refund timeframe will depend on the payment method used at the moment of purchase.

    We also remind you that if you decide to return the product without using the label supplied by Jil Sander S.p.A., the return shipping costs will be at your expense and will not be refunded. In this case, we advise you to entrust the return shipping to a secure courier and retain the receipt as proof of shipping.

    7. In case of an exchange, you will receive an e-mail confirmation as soon as the new size or color is shipped out. We kindly remind you that your exchange request might be cancelled if the new size/color is no longer available. A related refund will be issued accordingly.

  • 5.2 Returns and exchanges acceptance

    Once we have received your return and checked that all the requirements have been met, you will receive a confirmation email.

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