Returns and exchanges

You can request a return or exchange for one or more products by completing this return form within 14 days of the date you received your parcel.

Make sure that the items are in the same condition in which you have received them with the identification tag and seal intact.

Enter the order number relating to the products you want to return.

  • 5.1 Returns and exchanges

    You can return, exchange, or request a refund for any item ordered on jilsander.com within 14 days of the delivery date.

    Items must be returned in their original condition and in their original packaging.

    To request a return or an exchange, please follow the instructions below:

    1. Make sure the products are in the same condition as you received them, with all the tags and security seals untouched.
    Boxes, dust bags and other packaging must be returned with the items.
    It's not possible to return or exchange customized items, earrings or clothing that has had the hygienic seal removed, where provided. This does not affect the customer’s rights according to the law.

    2. Complete the return form in the orders and returns area of ​​your account or in the customer service area, to activate the return and refund or exchange process. You will receive your return number or, in the case of a change, the new order number.

    3. Put the items that you want to return or exchange in a box, preferably the original one, and make sure that it's properly sealed.
    Attach the pre-printed and pre-paid return label that was inside your original package to the box. If you have lost your return label, you can download it from the link that you will find in your return confirmation e-mail.

    4. Contact DHL to schedule collection of the package at https://www.logistics.dhl/global-en/home/contact-us.html.

    5. You can check the status of your return at any time in the customer service area under order status, or in the orders and returns area of your account

    6. Your refund will be issued as soon as the return has been received and has checked in our warehouse.
    Jil Sander S.p.A. reserves the right not to accept returns that have not been communicated or shipped within the returns time limit or, if they are not in the same condition in which they were delivered to you (see point 1.).
    We also remind you that if you decide to return the product without using the DHL label supplied by Jil Sander S.p.A., the return shipping costs will be at your expense and will not be refunded. In this case we advise you to entrust the return shipping to a secure courier and retain the receipt as proof of shipping.

  • 5.2 Returns and exchanges acceptance

    Once we have received your return and checked that all the requirements have been met, you will receive a confirmation email.